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BackBuy
Contact

We're here while you're searching, selling, or just thinking.

Whether you have a question about a listing, need help posting one, or want to talk about a partnership, real people from our team reply on average within 24 hours on working days.

Currently available24h average response time1 offices across Croatia

Write to us directly

Choose a reason for getting in touch and we'll route your message to the right team.

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We typically reply within 24 hours
Support team

The people who will reply

Our support team is small, and intentionally so. You won't get an autoresponder or a script. Each message is assigned to the colleague who best knows your type of inquiry.

TL
Tomislav L
Mediji i partnerstva

Pomaže oglašivačima i kupcima u prvim koracima na platformi. Najviše voli kada upit završi s pronalaskom doma. Suradnja s agencijama, lokalnim samoupravama i medijima.

[email protected]
GL
Gabrijel L
Tehnička podrška

Rješava probleme s oglasima, fotografijama i verifikacijom računa. Odgovara najbrže od svih u timu.

[email protected]

The answer might already be here

The most common questions we receive. If you can't find your answer, write to us and we'll be happy to add yours to this list.

How quickly can I expect a reply?
During working days (Mon–Fri, 08:00–20:00) the average response time is up to 24 hours. Inquiries that arrive in the evening or at the weekend are processed first thing the next working morning, in the order they were received. For urgent technical issues, WhatsApp is fastest.
Can I drop by the office without an appointment?
Certainly, but for security reasons please let us know by phone or email at least an hour in advance. Our office in Rijeka receives visitors by prior arrangement.
Do you charge for help with posting a listing?
No. Basic support around posting, editing and verifying a listing is completely free for all users, regardless of the chosen plan. Only advanced services such as professional photography or copywriting are charged for.
How can I report a suspicious listing?
Every listing has a "Report listing" button that leads to a short form. A moderator reviews the report within 24 hours. For serious cases (fraud, fake owner), write to us directly at [email protected].
Do you work with real-estate agencies?
Yes. We run a dedicated programme for agencies with listing packages, API access and a bulk-management tool. For details, choose the "Press / Partnerships" topic in the form above or write to Filip directly.
How is personal data deleted from the platform?
You have the right to request deletion of your data at any time. Send the request from the account whose data you wish to remove to [email protected]. Deletion is carried out within 30 days, except for data we are legally required to retain (e.g. accounting records).